This resource features a basic Health and Safety Crossword puzzle and a Mix N Match Activity using the same Word Bank. Suitable for workplace training and ESL / ESOL learners. These activities are ready to use. Simply print out and go. Answer keys are provided. File formats are easily editable being provided as a Word and pdf.

Do your students want to improve their print handwriting? This resource has been created for adults and teens that want their writing to improve to make it clearer and easy to read. This is an essential life skill and will serve them well in the workplace. The Packet contains a PowerPoint interactive presentation with accompanying worksheets for practice contained in an e-book. You can print off the e-book or print off individual practice sheets from the e-book. Topics: What is good handwriting? Vocabulary associated with handwriting Warmup for Writing Letter formation Letter groups Pangrams Form filling Signatures Tips for improving handwriting I often hear people say that they hate their handwriting, or that no one can read it. It is such an important part of communication. Even with email and the internet being a big part of written communication you cannot replace the benefit of a hand written note or message on a card. Not to mention that many workplace forms still need to be filled out manually and it is so important that the writing is clear. I have used this in my workplace training sessions and learners have enjoyed it and noticed improvements within 10 days of practice. I wanted to get away from all the babyish resources that are just not appropriate to teach adults with. I hope you enjoy this.

Your students will benefit from this interactive, engaging lesson on Conflict Resolution. They will learn how to manage internal and external conflicts. As well as learning about this for employment, social and the business world, it will make life easier for you as a teacher for class management. This resources is also fully editable. Conflict Management is an important skill for business education, the workplace and the classroom. This resource covers areas of conflict such as competing, avoiding, accommodating, compromising and collaborating in a positive light. Students will enjoy the interactive lesson and real world challenges that this resource provides. A power point presentation is provided with tasks for learners to complete as well as Teacher Notes that can be printed out to accompany the presentation. All of the files are fully editable so that you can make small changes to suit your audience if required. The file formats are ppt, word, and pdf so that edits can be made to suit requirements. Topics: Definition and Examples of Conflict Management Key Facts about Conflict Conflict Management Styles Skills to Manage Conflict Task Challenges for Learners | Students Communications, Workplace, ESOL and Computing Resources

This product is a Crack the Code ANZAC Day remembrance. It is an engaging activity for all ages. Can be used in the workplace, classroom, ESL. It is provided in both printable and digital form. The digital form is a pdf that learners can simply type directly onto using any platform or device. Answers are provided. The Words used are: Fallen Wreath Battlefield Poppy Peace Remember Gallipoli New Zealand Australia Dawn Service ANZAC Bugle

Are you looking for a comprehensive resource to teach your high school students about the importance of mobile phone etiquette in the workplace? Look no further! This engaging and informative product is designed to captivate your students’ attention while providing them with essential skills for professional success. The “Mobile Phone Etiquette in the Workplace” resource offers a variety of activities that will empower your students to navigate the digital landscape with professionalism, respect, and productivity. With these carefully crafted materials, you can effectively teach your students the dos and don’ts of mobile phone use in professional settings. This is a ready to use, no prep pdf that comes with teacher instructions, student worksheets, questions and options for other classroom activities. There is a digital version (students type directly onto a pdf) and a print option. This resource includes: Reading Passage: A one-page reading passage that explains the significance of mobile phone etiquette in the workplace. It covers essential topics such as limiting personal phone use, appropriate volume control, and maintaining professionalism in written communication. 10 True/False Questions: Assess your students’ comprehension with these ready-to-use true/false questions. The answers are provided for easy grading and immediate feedback. **10 Comprehension Questions: **Challenge your students’ understanding of the reading passage with thought-provoking comprehension questions. These questions will encourage critical thinking and ensure a deeper grasp of the material. Classroom Activities: Engage your students in meaningful learning experiences with a range of interactive classroom activities. From role-play scenarios and group discussions to case study analysis and debate, these activities foster active participation, collaboration, and real-world application of mobile phone etiquette principles. By utilizing this resource, you will empower your high school students with the knowledge and skills needed to excel in future professional environments. Prepare them to be responsible, respectful, and productive individuals in the digital age. If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

This course will assist you in identifying behaviour traits within yourself that could be creating barriers to effective communication both in the workplace and your personal life. It covers: Passive, Assertive and Aggressive styles of communication Ideas for gaining Confidence The use of I statements to clearly communicate your message. This is an interactive PowerPoint presentation that contains activities for learners to practice their communication skills. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a 8 page workbook that introduces the topic of the Johari Window. This is a widely used model for understanding and training in a variety of self-awareness dependent activities such as: personal development, communications, interpersonal relationships, group dynamics, team development and inter-group relationships. I use this as a team building exercise, particularly when teams need to build trust so that they can move to a high performing phase. It is also beneficial to find out more about yourself and how others see you generally. A worksheet is included for participants to gain insights into the different quadrants and where they fit within these. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains a pack of 16 cards that bring up issues that can be faced while delivering a presentation. It also covers best practice skills. It is advisable to prepare well before delivering a presentation and know how to address these issues. It also contains a Trainers Answer Sheet. The card deck can be used in the following ways: • Warm up activities • Part of a lesson on presentation skills. • End of lesson activity • Discussions • Games Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out the cards sheet that you want to use. 3. Cut out with scissors or guillotine 4. Shuffle the deck and let learners choose a card. Learners express their opinion and then the group add any other ideas. You have a trainer’s answer sheet available. 5. Optionally, have the group make up their own presentation issues using the black sheet and try them out with each other in groups. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains a 20 slide editable PPT presentation and pdf file suitable for ESOL, ESL and workplace learners. Small Talk is an essential communications skill. The presentation is colourful, to a professional standard and has lots of clip art and activities for learners to engage in. It also has a printout for the teacher that gives directions for activities for each slide that is useful as a Lesson Plan. Learning Objectives: Understand the meaning of Small Talk. The benefits of using it. Know when it is appropriate to use. Understand what Small Talk is not. Be able to engage in Small Talk. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources Please remember to Follow Me to receive further updates and new resource offerings. Thanks.

This resource contains a 25 slide PowerPoint presentation with teachers notes attached in a word document that can be used as a general lesson plan. It has been created specifically for students and will be most useful at the beginning of a school year. My resources are provided in pdf format and a format this is fully editable. Also included is a worksheet that has an example of how to set out SMART goals and room to create their own. The subject of Vision Boards is also touched upon and there are some example pictures of how this can be achieved. Please remember to follow me and leave a review. Once you have left a review, contact me, and you may have one other individual resource free of charge. Thank you for your custom.

This is a great Crack the Code puzzle to use to review vocabulary around the theme of Easter. There are 12 words listed. Can be used for ESL, workplace training, or classrooms as part of a lesson, as an activity for early finishers or just a fun challenge to begin or wrap up a lesson. The files come in both pdf and word versions in case minor changes are required for your audience. Words: Christian Easter Bunny Easter Easter Egg Hunt Resurrection Easter Egg Crucifixion Celebration Easter Basket Hot Cross Bun Cross Good Friday

Use this when you or your class are planning to deliver a presentation. It contains all the steps required to ensure a successful outcome. You can use this as a group or individual activity. There are some helpful discussion points for groups. All items must be checked before students practice the presentation.

This resource introduces learners to the EEC (Example, Effect, Change) model of providing feedback. It gives them the words and confidence to tackle what can sometimes be difficult conversations in an effective manner. It also covers the PAC (Patience, Ask, Confirm) model for receiving feedback. It contains four examples of how to give constructive feedback both positive and negative. There are also tables created for learners to write their own scenarios and then roleplay the interactions. There is also a video link to a Ted Talk by Sheila Heen titled ‘How to use others’ feedback to learn and grow.’ ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This group activity is a good way to set the scene for encouraging good listening skills within the workplace and / or classroom. I use this activity in my workplace training sessions to set the scene to talk more about effective communication in particular Active Listening Skills. It is well received and all have a good laugh at the end when all is revealed!

Ready to go resource that has a 30 slide presentation with matching worksheets and activities. This resource is tried and tested in the workplace training environment. Learners enjoy the activities and get a lot out of it. File formats include Word, pdf and PP for editing if required. **PowerPoint Presentation Content: ** Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips Communications, Workplace, ESOL and Computing Resources

This 16 page resource looks at different forms of communication and their application in the workforce. It is an interactive lesson that looks at passive, aggressive, assertive and indirect behaviours. There is opportunity for pair work and group work activities and discussion that explores the best way to handle situations. Two workbooks are provided. One for students to work through either paper based or digitally on Word, and a Teacher workbook that contains answers. I have used this with small groups of learners and it has been very well received. The session concludes with students carrying out roleplay activities.

This is a complete lesson on complaint resolution using the TACTICS method. The resource contains a lesson plan, worksheets, diagrams of the model, a company policy to review, and practical exercises for the group to carry out. There is also a feedback form included. The acronym TACTICS is used to work through a step by step process to handle a complaint from a customer. This is an important aspect of customer service. Once the learner has reviewed the process, it is a good idea to have the class separate into groups and role play various complaints scenarios using this method. All documentation is provided. I have used this successfully with a Business training class. They enjoyed it and provided excellent feedback. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a small collection of Christmas Photos (15) that can be used within your products, as Xmas cards, for backgrounds or for any other use you can think of. These photos are royalty free and may be used for personal and commercial use. They may not be resold in their current state. I do not require attribution.

One of the most common gripes within the workplace is time wasted on Meetings. The first step to working on this is to define what a successful meeting looks like for your team. This brainstorming template is a starting point. Follow me for updates as I'll soon be putting up a full lesson on all you need to know about running a successful meeting. Meanwhile, please feel free to use this template. Hand it out at your next unruly meeting and see what ideas people come up with. When initiating change it is important to get buy in from all team members. Using this template will greatly assist with this. Please leave me a review :-) It would be much appreciated.